Social Listening Post
The brand that I selected is Amazon. Amazon, according to Forbes list is ranked 6th in the largest publicly traded retail companies in 2022. Amazon is an American multinational technology company that focuses on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. It has been referred to as one of the most influential economic and cultural forces in the world and is one of the world's most valuable brands. I was interested in this brand because of how successful of a company they are, but also how they are still growing to this day. Amazon's value propositions are Low prices, + Fast delivery, + Large choice of products and services = convenience. Marketplace with access to millions of buyers. Platform as a service. Over the years, Amazon has proven to be the industry leader in customer service and customer experience. Much of Amazon's success is due to the "customer first" culture amazon promotes. Every employee at